Publications

Title Date
Understanding Russian Outbound Tourism – What the Russian Blogosphere is saying Understanding Russian Outbound Tourism – What the Russian Blogosphere is saying about Europe
This joint ETC/UNWTO report provides useful insight into trends, themes and behaviour of Russian tourists to Europe based on ‘netnographic’ research – or ethnography adapted to the online social world. The study analyses the Russian consumer mindset with regard to preferred destinations, travel...
2015
Hotel Classification Systems Recurrence of criteria in 4 and 5 star hotels 2015
Online Guest Reviews and Hotel Classification Systems: An Integrated Approach 2014
Working Together in Europe - A Shared Leadership Working Together in Europe - A Shared Leadership 2014