Publications

Title Datesort icon
Working Together in Europe - A Shared Leadership Working Together in Europe - A Shared Leadership 2014
Online Guest Reviews and Hotel Classification Systems: An Integrated Approach 2014
Hotel Classification Systems Recurrence of criteria in 4 and 5 star hotels 2015
Understanding Russian Outbound Tourism – What the Russian Blogosphere is saying Understanding Russian Outbound Tourism – What the Russian Blogosphere is saying about Europe
This joint ETC/UNWTO report provides useful insight into trends, themes and behaviour of Russian tourists to Europe based on ‘netnographic’ research – or ethnography adapted to the online social world. The study analyses the Russian consumer mindset with regard to preferred destinations, travel...
2015
UNWTO Publications / Publicaciones OMT: Edition / edición 2016 UNWTO Publications / Publicaciones OMT: Edition / edición 2016 2016
Handbook on Key Performance Indicators for Tourism Marketing Evaluation
The ETC/UNWTO Handbook on Key Performance Indicators for Tourism Marketing Evaluation presents a comprehensive overview of performance indicators for tourism marketing evaluation. It provides a framework for understanding contemporary marketing evaluation, how to measure results from marketing and...
2017
Maximizing the Benefits of Mega Events for Tourism Development
A mega event benefits a host destination in terms of attracting visitors to the event and drawing global attention to the destination. However, in addition to such short-term benefits, it can be a catalyst for longer-term tourism development in various aspects from economic to social. This...
2017
Measuring Sustainable Tourism: A Call for Action Measuring Sustainable Tourism: A Call for Action – Report of the 6th International Conference on Tourism Statistics, Manila, Philippines, 21 – 23 June 2017
Over 1000 leaders and practitioners from 88 countries convened in Manila, Philippines, at the 6th International Conference on Tourism Statistics: Measuring Sustainable Tourism (21–23 June 2017). Ministers, Statistical Chiefs, policy experts, statisticians, private sector and academics dedicated to...
2017
Penetrating the Chinese Outbound Tourism Market – Successful Practices and Solut Penetrating the Chinese Outbound Tourism Market – Successful Practices and Solutions 2017
New Platform Tourism Services (or the so-called Sharing Economy) – Understand, R New Platform Tourism Services (or the so-called Sharing Economy) – Understand, Rethink and Adapt
This report aims to gain a better understanding of how new platform tourism services, or the so-called Sharing Economy, is shaping the tourism sector. It seeks to identify the specific opportunities and challenges it poses across destinations, how these are being addressed, and the way forward....
2017